SSI
Incorporated in 1998, SSI is Talent Defined. We focus on innovative recruiting techniques and relationship building to support our customers throughout the U.S. and Canada by providing contract, contract-to-hire, and direct hire services for IT, Engineering, and Professional roles. The letters “SSI” are representative of our values. We are a professional, progressive, passionate, and expressive company and our goal is to assist both our clients and consultants as a trusted advisor.
All SSI jobsJob Description
This position will be responsible for supporting productivity tools at the client site. This includes:
- Provide user support for desktop and web based technologies to business partners across the Southeast.
- Leverage internal knowledge base to resolve technical issues with various desktop productions including MS Office, Internet Explorer and Adobe Acrobat Pro.
The End-User Information Analyst level will be dependent upon skill/knowledge level.
JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills)
Technical Skills Required
- Extensive desktop knowledge including installation, patching and testing.
- A working knowledge of the following tools and technologies:
- Microsoft Office (v.2010, v.2013)
- Adobe products including Acrobat, Flash and AIR
- Emulators such as Attachmate or Exceed.
- Internet browsers including Internet Explorer, Chrome, Safari, etc.
- Ticket tracking applications such as Remedy
- Capacity to learn and apply new technologies and concepts
- Ability to research solutions to problems, as well as stay up-to-date on constantly changing technology
- Superb diagnostic, troubleshooting, analysis and problem-solving skills
Non-Technical Skills Required
- Excellent communication skills (both oral and written) as well as technical writing
- Works well on a geographically dispersed team
- Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences
- High degree of focus on quality, reliability, efficiency, and cost effectiveness
- Flexible: can work under stress with changing direction and with minimal supervision
- Self-motivated, takes initiative, removes obstacles for success
- Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made
- Excellent organizational skills and attention to detail
- Ability to prioritize and handle multiple shifting priorities
- Exhibit "Southern Style attributes in all business interactions
Education and Experience Requirements
- College degree or relevant work experience supporting complex technologies in a help desk environment.
- Minimum of 5 years of experience in an IT related field.
MAJOR JOB RESPONSIBILITIES:
- Provide level 1 and level 2 support to desktop applications such as MS Office, Internet Explorer, Adobe Acrobat and others. The support environment includes 30,000 users of varying technical capabilities.
- Perform detailed technical analysis of technical problems using a variety of resources including knowledge base, web searches and other IT Staff.
- Work directly with end users to gather information and help apply resolutions directly to the PC.
- Document steps taken and resolutions in Remedy.
