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SSI

Incorporated in 1998, SSI is Talent Defined. We focus on innovative recruiting techniques and relationship building to support our customers throughout the U.S. and Canada by providing contract, contract-to-hire, and direct hire services for IT, Engineering, and Professional roles. The letters “SSI” are representative of our values. We are a professional, progressive, passionate, and expressive company and our goal is to assist both our clients and consultants as a trusted advisor.

All SSI jobs
SSI
4 applicants
posted over 3 years ago

Job Description

This position will be responsible for supporting productivity tools at the client site. This includes:

  • Provide user support for desktop and web based technologies to business partners across the Southeast.
  • Leverage internal knowledge base to resolve technical issues with various desktop productions including MS Office, Internet Explorer and Adobe Acrobat Pro.

The End-User Information Analyst level will be dependent upon skill/knowledge level.

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills)

Technical Skills Required

  • Extensive desktop knowledge including installation, patching and testing.
  • A working knowledge of the following tools and technologies:
  • Microsoft Office (v.2010, v.2013)
  • Adobe products including Acrobat, Flash and AIR
  • Emulators such as Attachmate or Exceed.
  • Internet browsers including Internet Explorer, Chrome, Safari, etc.
  • Ticket tracking applications such as Remedy
  • Capacity to learn and apply new technologies and concepts
  • Ability to research solutions to problems, as well as stay up-to-date on constantly changing technology
  • Superb diagnostic, troubleshooting, analysis and problem-solving skills

Non-Technical Skills Required

  • Excellent communication skills (both oral and written) as well as technical writing
  • Works well on a geographically dispersed team
  • Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences
  • High degree of focus on quality, reliability, efficiency, and cost effectiveness
  • Flexible: can work under stress with changing direction and with minimal supervision
  • Self-motivated, takes initiative, removes obstacles for success
  • Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made
  • Excellent organizational skills and attention to detail
  • Ability to prioritize and handle multiple shifting priorities
  • Exhibit "Southern Style attributes in all business interactions

Education and Experience Requirements

  • College degree or relevant work experience supporting complex technologies in a help desk environment.
  • Minimum of 5 years of experience in an IT related field.

MAJOR JOB RESPONSIBILITIES:

  • Provide level 1 and level 2 support to desktop applications such as MS Office, Internet Explorer, Adobe Acrobat and others. The support environment includes 30,000 users of varying technical capabilities.
  • Perform detailed technical analysis of technical problems using a variety of resources including knowledge base, web searches and other IT Staff.
  • Work directly with end users to gather information and help apply resolutions directly to the PC.
  • Document steps taken and resolutions in Remedy.