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Incorporated in 1998, SSI is Talent Defined. We focus on innovative recruiting techniques and relationship building to support our customers throughout the U.S. and Canada by providing contract, contract-to-hire, and direct hire services for IT, Engineering, and Professional roles. The letters “SSI” are representative of our values. We are a professional, progressive, passionate, and expressive company and our goal is to assist both our clients and consultants as a trusted advisor.

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2 applicants
posted almost 5 years ago

Job Description

Location: Pittsburgh, PA

Duration: 12 months


  • Work closely with site services group to identify IPT needs and assist with technical details for project proposals.
  • Perform changes in a lab environment prior to implementing in production environment.
  • Assist onsite service technicians with installation and testing of hardware (phones, video endpoints, gateways)
  • Preform necessary software/firmware upgrades on IPT infrastructure as needed
  • Document changes, standard operation procedures, and assist lower level support with incident troubleshooting
  • General work environment – sitting for long periods, standing, walking, typing. Work is conducted indoors with varying environmental conditions such as fluorescent lighting and air conditioning.

Education Requirement(s):

  • 8+ years of experience with IPT Cisco Call Manager, Unity Voicemail and Network design

 Skill & Competency Requirements:

  • Must possess superior technical design understanding and ideally hands-on productivity skills in the mandatory categories.
  • Excellent Written and Oral communication skills.
  • Experience with Cisco CUCM & CUC Infrastructure
  • Experience with Cisco Voice Gateway configuration
  • Ability to manage a large multi-cluster IPT environment
  • West e911 server/environment
  • Informacast configuration
  • Verba Call Recording
  • Oracle Enterprise Operations Monitor software experience
  • Cisco LAN configuration
  • Ability to understand and follow standard operating policies and procedure
  • Ability to perform duties in a professional manner and appearance
  • Effective performance management skills
  • Extensive knowledge of safety protocols and procedures
  • Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, Visio, etc., basic ability to use AutoCAD)
  • Ability to prioritize and manage multiple tasks, changing priorities as necessary
  • Ability to work under time pressure and adapt to changing requirements with a positive attitude
  • Effective oral and written communication skills
  • Ability to be self-motivated, proactive and an effective team player
  • Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others


  • Experience with Oracle Acme Packet SBCs preferred
  • CCNA, CCNA-Collab or higher certifications preferred